A must-watch for CEOs, CIOs, CTOs, and IT services leaders navigating the shift from traditional delivery models to AI-powered services.
In this episode, Arun Ramchandran shares why he stepped into the CEO role at QBurst at one of the most disruptive moments in the history of technology services. With leadership experience across Infosys, Capgemini, Hexaware, and private equity-backed environments, he brings a sharp point of view on what the AI era means for delivery models, talent strategy, client relationships, and market positioning. Rak breaks down why this moment is both an existential challenge and a rare opportunity for firms willing to rethink how they create value.
Why you should watch: If you lead an IT services company or buy technology services inside an enterprise, Rak’s perspective on what actually creates differentiation versus what gets lost in AI-washing will sharpen your strategy.
Rak explains:
- Why traditional people-and-billing models in IT services will not hold up in the AI era
- How firms should rethink monetization through platform-based and outcome-based delivery
- Why global talent arbitrage is evolving as AI changes the mix of skills, effort, and location strategy
- How sharper business-first storytelling helps services firms stand out in an overcrowded market
- Why private equity-backed firms may have an edge in making hard strategic moves during disruption
- The type of client relationships ambitious services companies should be willing to walk away from
🎧 Listen on Spotify · Apple Podcasts
🔗 Follow
Chirag Khanijau
