Dialpad has appointed Brett Reed as Chief Financial Officer. In the role, he will lead the company’s financial strategy as Dialpad expands its position in AI-powered communications and advances further into agentic AI, with a focus on discipline, scalability, and enterprise readiness. The appointment formalizes Reed’s finance leadership after he previously served as the company’s interim finance leader.
Reed brings more than 20 years of financial management experience in enterprise software. Before being named CFO at Dialpad, he held leadership roles at Salesforce and Vlocity, and Dialpad’s leadership materials also cite earlier executive experience at Ellie Mae. His background includes driving financial performance, leading M&A activity, and helping scale software companies through growth and operational complexity.
Why this matters: Dialpad is moving from AI experimentation into a more execution-driven enterprise growth phase, where financial discipline becomes as important as product momentum. Appointing a CFO with experience across scaled cloud software businesses suggests the company is positioning itself for more mature enterprise expansion as communications platforms increasingly compete on operational trust, platform breadth, and agentic AI execution.
