Marsh McLennan Agency has appointed Carrie Lonze as Chief Digital and Information Officer. In the role, Lonze will lead the company’s technology, AI, and digital strategy, guiding its next phase of innovation. The appointment was announced on March 3, 2026, and is effective immediately.
Lonze joins Marsh McLennan Agency after nearly 24 years at Accenture. Most recently, she served as a Managing Director in Accenture’s property and casualty insurance consulting practice, where she focused on policy, product, underwriting, and digital transformation programs. Her background spans large-scale transformation work across insurance and financial services, with particular depth in technology-enabled operating models and innovation strategy.
Why this matters: This appointment signals that Marsh McLennan Agency is treating technology, AI, and digital execution as core drivers of competitive differentiation, not just support functions. Bringing in a long-time Accenture transformation leader suggests MMA is prioritizing scaled modernization, sharper digital delivery, and stronger alignment between insurance distribution, client experience, and enterprise technology strategy.
