New York Life has announced the appointment of Deepa Soni as its new Chief Information Officer. In her new role, Soni will oversee enterprise technology, cyber, data, artificial intelligence, and New York Life Ventures, the company’s venture capital arm. The appointment places her at the center of New York Life’s technology and innovation agenda as the insurer continues modernizing core operations and digital capabilities.
Before joining New York Life, Soni most recently served as Chief Information and Operations Officer at The Hartford, where she led AI, machine learning, data, and digital strategy while also overseeing business operations including enterprise call centers, underwriting support, and servicing. Earlier in her career, she held senior technology leadership roles at BMO Financial Group, M&T Bank, and KeyBank. Her background spans more than two decades of technology transformation in financial services.
Why this matters: This appointment signals that New York Life is elevating technology leadership as a strategic lever across operations, customer experience, data, and venture-backed innovation. Bringing in an executive with both enterprise technology and operating experience from The Hartford suggests the company wants tighter alignment between modernization efforts and business execution in a competitive insurance market.
