Brown & Brown has appointed Dorothea Henderson as Chief Information Technology Officer, effective February 23, 2026. In the role, she will lead the company’s enterprise technology strategy, advancing digital capabilities and strengthening the technology experience for teammates and customers. The appointment comes as Brown & Brown continues investing in enterprise modernization across its insurance distribution platform.
Henderson joins Brown & Brown from CareFirst BlueCross BlueShield, where she most recently served as Senior Vice President and Chief Digital Information Officer. In that role, she led enterprise IT and advanced the company’s digital strategy, including efforts to modernize user experiences, improve operational resilience, and deliver technology-enabled business value. Her broader background also includes senior technology leadership roles at Collins Aerospace.
Why this matters: Technology leadership is becoming increasingly strategic for insurance brokers as digital distribution, client servicing, and post-acquisition integration grow more complex. Bringing in an executive with experience leading enterprise IT and digital transformation in regulated industries suggests Brown & Brown is positioning technology as a core lever for scale, operational resilience, and customer experience improvement.
