A must-watch for CIOs navigating the balance between AI agent autonomy and transaction accountability.
In this episode, Vicky Bindra explains how he is leading Trulioo, an identity verification platform operating across 195 countries, 14,000 identity documents, and 700 million business entities, as AI agents begin to transact on behalf of people and companies. After 25 years across Visa, Mastercard, FIS, and Nuvei, he brings a payments and risk lens to a question most enterprises have only started to confront: how do you trust software when it becomes the buyer? He breaks down how CIOs can verify agents, assign responsibility, and test B2B agentic commerce without scaling risk faster than visibility.
Why you should watch: If you are a CIO preparing AI agents to place vendor orders, Vicky's perspective on what is actually ready versus what the hype cycle is skipping will help you build a safer rollout.
Vicky explains:
- Why the shift from click to buy to code to buy creates new friction before it removes it
- How Know Your Agent changes the compliance questions companies need to ask when software becomes the buyer
- Why merchants are waiting for a shared responsibility model before agentic commerce can scale
- The CIO playbook for validating AI agents before they start placing vendor orders at scale
- Why today's agentic commerce volumes are far smaller than the hype suggests, and what that means for adoption
- Why B2B agentic commerce may be the bigger prize, not just a consumer shopping story
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Chirag Khanijau
