ResultsCX has appointed Gautam Thakkar as Chief Executive Officer, and he will also join the company’s Board of Directors. He takes on the role as enterprises increasingly rely on customer experience management partners to deliver AI-enabled customer operations at scale. The company said his mandate comes at a time when AI and automation are reshaping how customer engagement is designed and delivered.
Thakkar brings more than three decades of global leadership experience in business services and technology-enabled operations. Earlier in his career, he was a founding leader of Infosys BPM and later served as its Chief Executive Officer, where he helped build and expand the company’s global business process management platform. Most recently, he served as Chief Executive Officer of Unifi Aviation, where he led a multiyear transformation focused on advanced technology deployment, data-driven operating models, and scaled growth.
Why this matters: This appointment signals that ResultsCX is leaning further into AI-led customer operations, not just traditional customer service delivery. Bringing in a CEO with experience scaling large business process platforms and modernizing operational systems suggests the company is positioning for the next phase of growth around digital transformation, platform integration, and measurable CX outcomes in an increasingly competitive market.
